Direct Brakes Warranty Coverage

We stand behind every repair — 12 months / 12,000 miles on parts and labor

Our Guarantee

For repairs that include both parts and labor using our shop-provided components, we offer a 12-month or 12,000-mile warranty (whichever comes first) from the date of service. If a part fails due to a defect in materials or workmanship under normal use, we'll replace or repair it at no extra cost. Learn more about our safety inspection process.

What's Covered

  • Parts Defects: Manufacturing defects in brake components we install
  • Workmanship: Issues arising from improper installation
  • Premature Wear: Unexpected wear within warranty period (excluding abuse)
  • Noise Issues: Excessive squealing or grinding not caused by external factors

Full warranty (12 months/12,000 miles) applies when both pads and rotors are replaced together using our parts.

What's Not Covered

  • Customer-provided pads only — no warranty (we can't verify quality)
  • Damage from accidents, collisions, racing, or off-road use
  • Environmental damage: salt, hail, or chemical exposure
  • Towing, rideshare, or delivery vehicle commercial use
  • Failure due to skipped maintenance (e.g. brake fluid flushes)
  • Parts subject to manufacturer recalls
  • Used or salvage parts installed at customer's request
  • Components not replaced in original service (calipers, hoses, etc.)
  • Vehicle transfer — warranty expires if sold to new owner

Coverage by Service Type

Service Type Parts Provided By Warranty Duration / Mileage
Brake Pads Only Our Shop Limited 90 days or 3,000 miles
Brake Pads & Rotors Our Shop Full 12 months or 12,000 miles
Brake Pads Only Customer Provided None No warranty
Brake Pads & Rotors Customer Provided Limited 90 days or 3,000 miles (labor only)
Battery Replacement Our Shop Full Per manufacturer terms (see invoice)
Oil Change Our Shop Limited 90 days or next service interval

Why Different Warranty Terms?

We set warranty terms based on what we can stand behind:

  • Pads Alone (90 days): Worn rotors reduce pad life significantly. We can't guarantee long-term performance when reusing old rotors.
  • Pads & Rotors (12 months): New components working together give predictable, optimal performance — so we warranty the full job.
  • Customer Parts: We can't verify quality or specs. We'll install them, but warranty is limited to our labor only.

How to File a Claim

  • 1. Contact us — email support@directbrakes.com or call (605) 376-2130 with your invoice number and a description of the issue.
  • 2. We review — our team evaluates the claim and schedules a follow-up inspection if needed.
  • 3. We fix it — if covered, we repair or replace at no cost. If not covered, you get a clear estimate before any work.

Most claims are resolved within 48 hours. Lost your invoice? No problem — we keep records of all services. Just provide your name, approximate date, and vehicle info.

Important: To qualify for warranty coverage, you must present your original receipt (or we can look it up) and have performed recommended maintenance at our shop. Questions? See our FAQ page or get in touch.