Privacy Policy

Our Commitment to Your Privacy

At Direct Brakes Mobile Brake Repair, serving Sioux Falls, Brandon, Harrisburg, Tea and surrounding South Dakota communities, we prioritize the security of your personal information. This comprehensive policy details our practices for data collection, usage, and protection.

Detailed Information Practices

Information Collection

We collect information to provide exceptional mobile brake services:

• Contact Details: Name, phone number, email, and vehicle information when you book our mobile brake services
• Service History: Records of your brake repairs and maintenance for quality service
• Payment Data: Processed securely through PCI-compliant providers (we never store full payment details)
• Technical Information: IP address, browser type, and usage data to improve our website
• Location Data: Only with permission to dispatch our mobile technicians efficiently

How We Use Your Information

Your data helps us deliver premium mobile brake services:

• Schedule and dispatch our mobile brake technicians to your location
• Process transactions and send service confirmations
• Improve our brake repair services through analytics
• Send relevant service reminders and maintenance tips
• Respond to inquiries and provide customer support
• Comply with legal obligations for automotive services

Data Protection Measures

We implement robust security for your brake service information:

• Encrypted transmission of all sensitive data
• Regular security audits of our systems
• Limited employee access to your information
• Secure storage protocols compliant with automotive industry standards

Third-Party Services

We only share data with essential service providers:

• Payment processors for secure transactions
• CRM systems to manage customer relationships
• Marketing platforms (with opt-out options)
• When required by law for automotive services

We never sell your information to third parties.

Your Privacy Rights

South Dakota customers have the right to:

• Access and request copies of your data
• Correct inaccurate information
• Request deletion of non-essential data
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact our Data Protection Officer.

Policy Updates

We may update this policy to reflect changes in our mobile brake services or legal requirements. Significant changes will be communicated to our customers in Sioux Falls, Brandon, Harrisburg, Tea and surrounding areas.